Terms and Conditions

Please carefully read the following Terms of Use before using the lilollo.co.uk web site (the “Site”). By accessing this Site, you agree to be bound by these Terms of Use. These Terms of Use may be updated from time to time. Accordingly, you should check the date of the Terms of Use (which appear at the end of this document) and review any changes since the last version. If at any time you do not agree to these Terms of Use, please do not use this Site.

These terms and conditions relate to goods which you offer to purchase from Lil’ollo Ltd (“Lil’ollo”, “we”, “our”, “us”) through www.lilollo.com and lilollo.co.uk (the “Site”) and the use of this website. Please read these terms and conditions, which govern your use of this website and our supply to you of any goods which you offer to purchase through our on-line facilities. We will be unable to process any offer to purchase goods until you have done so. These terms also relate to external links and activities suggested on this site.

If there is anything you do not understand, please feel free to e-mail us at hello@lilollo.com

By making an offer to purchase any of the products on the Site (“Goods”), you agree to be bound by the whole provisions of the Agreement (as defined in clause 4 below) between you and us. If you do not accept these provisions you should not place an order. Your attention is drawn in particular to clauses 12 (limitation of liability) and 13 (indemnity).

You must be 18 years or older to register for the Site.

These terms and conditions may be changed at any time in accordance with conditions 4(d) to (g) below. Every time you wish to order Goods, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on October 10th 2016.

All content included in the Site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Lil’ollo LTD and lilollo.com or its content suppliers and protected by U.K. and international copyright laws. This is with the exception of photographs NOT containing children. All still product shots with the exception of those used in The Games Guide and including the flash card bags are the copyright of Firesoul Media 2015.

The compilation (meaning the collection, arrangement and assembly) of all content on the Site is the exclusive property of Lil’ollo LTD and lilollo.com and protected by U.K. and international copyright laws. Permission is granted to electronically copy and print hard copy portions of the Site for the sole purpose of placing an order on the Site or using the Site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of the Site is strictly prohibited.

By submitting copy/text for personalisation, the customer represents that the use thereof by the factory on the items ordered will not violate any laws, and Lil’ollo LTD hereby disclaims any liability for compliance with such laws in the use of the costumer’s copy or material.

All trademarks, logos, service marks and trade names are proprietary to Lil’ollo LTD or other respective owners that have granted the Site the right and license to use such intellectual property.

a) These terms and conditions (“Terms”), constitute the agreement between you and us relating to the provision of the Goods (“the Agreement”), and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between us in relation to this, and all past courses of dealing or industry custom. No oral explanation or oral information given by any party (including any information given via our customer service departments) shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions, and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in these terms and conditions.

b) Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the Goods; we are inviting you to make a legal offer to us to purchase the Goods. It is entirely at our discretion to accept or reject the offer to purchase.

c) The Agreement is concluded only when we have accepted your order by sending you an email (with the date of conclusion of the Agreement being the date shown on the email).

d) We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed (if applicable).

e) Every time you order Goods from us, the Terms in force at the time of your order will apply to the Agreement between you and us.

f)  We may revise these Terms as they apply to your order from time to time:

(i)  to reflect changes in relevant laws and regulatory requirements; and/or

(ii) in the event that there is a material change to our relationship with our suppliers.

(g) If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Agreement if you are not happy with the changes. You may cancel either in respect of all the affected Goods or just the Goods you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

a) Payment can be made using any of the methods listed on this web site and will be debited when we have accepted your offer to purchase. Title in the Goods shall pass upon full payment including all applicable delivery charges in accordance with the Agreement.

b) All prices are quoted in UK pounds Sterling and include VAT where applicable.

c) Our acceptance of your offer to purchase Goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the Goods which you have offered to purchase and a full refund will be given.

d) Every effort has been made to ensure the descriptions and price of goods are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either (i) confirming your offer to purchase subject to the corrected description or price, or (ii) retracting your offer to purchase and receiving a full refund if the Goods have been paid for.

These products are copyright of Lil’ollo Limited and are licensed to the purchasing individual solely for use at home. Photographs of the product in use at home are welcomed on all of Lil’ollo’s social media channels. Any other use, including the reproduction, modification, distribution, transmission, republication, or display of this product is strictly prohibited.

Please follow assembly instructions carefully and do not leave children unattended.

UK Standard Delivery will take approximately 3-5 working days via Royal Mail and cost is calculated dependent on the weight and size of each item with its packaging. Deliveries to the EU will be via Royal Mail International Tracked and Signed and cost is  calculated dependent on the weight and size of each item with its packaging. Delivery will take approximately 3-5 working days.

a) We will act as an agent to arrange delivery on your behalf with our delivery providers by collecting a delivery charge from you during your transaction which is passed to the delivery provider as payment for delivery.

b) It will vary by country but we endeavour to deliver the Goods you have offered to purchase within 3-7 working days from the receipt of your offer. If there are any delays, we will notify you of such delay as soon as possible.

Our prices in the European Union include VAT where applicable. Orders shipped to countries outside the EU may be subject to additional Sales Taxes and Import Duties that are the customers responsibility.

a) Exercising your right to change your mind (Consumer Agreements Regulations 2013).

If you are a consumer, you have a legal right to cancel a Agreement within 14 days and claim a refund. These rights, under the Consumer Agreements Regulations 2013, are explained in more detail in these terms. Advice about your legal right to cancel the Agreement is available from your local Citizens’ Advice Bureau or Trading Standards office.

b) The right to return Goods within 14 days in accordance with the Consumer Agreements Regulations 2013 does not affect your legal rights in relation to faulty or misdescribed Goods.

c)  When you don’t have the right to change your mind. The cancellation right referred to above does not apply in the case of:

(i) any food or drink Goods which have short expiry time limits;

(ii) sealed audio or sealed video recordings, once these Goods are unsealed after you receive them;

(iii) any Goods which become mixed inseparably with other items after their delivery;

(iv) any personalised Goods.

(v) any digital products for download or received over email

d) Your right to cancel an Agreement under 9(b) above starts from the date on which we e-mail you to confirm our acceptance of your order, which is when the Agreement between us is formed. Your deadline for cancelling the Agreement then depends on what you have ordered and how it is delivered, as set out in the table below:

(e)  To cancel an Agreement, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form below and send it to us by e-mail. If you use this method we will e-mail you to confirm we have received your cancellation. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

Please email the following information to us at hello@lil’ollo.com, or via post to Lil’ollo LTD, PO BOX 10508, LEICESTER, LE21 4DY if you wish to cancel:

To: Lil’ollo Ltd

I/We [*] hereby give notice that I/We [*] cancel my/our [*] Agreement of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),


[*] Delete as appropriate

© Crown copyright 2013.

(f) If you cancel your Agreement we will:

(i)  Refund you the price you paid for the Goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(ii) Refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).

(ii) Make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

(1) If you have received the item of Goods and we have not offered to collect it from you: 14 days after the day on which we receive the item of Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the item of Goods back to us.  For information about how to return a Product to us, see condition 9(i) below;

(2) If you have not received the item of Goods or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Agreement.

(g) If you have returned the Goods to us under this condition 9 because they are faulty or misdescribed, we will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

(h) We will refund you on the credit card or debit card used by you to pay.

(i) If an item of Goods has been delivered to you before you decide to cancel your Agreement:

(i) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Agreement. You can send it back to us at Lil’ollo LTD, PO BOX 10508, LEICESTER, LE21 4DY, unless the Goods are faulty or not as described, you will be responsible for the cost of returning the Goods to us. If the Goods cannot be returned by post, we estimate that if you use the carrier which delivered the Goods to you, these costs should not exceed the sums we charged you for delivery.

(j) Because you are a consumer, we are under a legal duty to supply Goods that are in conformity with this Agreement. As a consumer, you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this condition 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

External links may be provided for your convenience, but they are beyond the control of lilollo.com and Lil’ollo LTD or affiliates and no representation is made as to their content. The use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to the terms and conditions of use of that external website.  No hypertext links shall be created from any website controlled by you, or any other parties, to this website without the express prior written permission of Lil’ollo LTD. Please contact us if you would like to link to this website or would like to request a link to your website.

The information, services, products offered for sale and materials contained in and/or advertised on the Site, including, without limitation, text, graphics and links, are provided on an “As Is” basis with no warranty. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIL’OLLO LTD AND LILOLLO.COM AND ITS SUPPLIERS DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO SUCH INFORMATION, SERVICES, PRODUCTS AND MATERIALS, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. In addition, Lil’ollo LTD, lilollo.com and its suppliers do not represent or warrant that the information accessible via the Site is accurate, complete or current. We are not responsible for typographical errors. Price and availability information is subject to change without notice.


If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

(a) We only supply the Goods for domestic and private use (wholesale orders will be sent different terms). You agree not to use the Goods for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

(b) We do not in any way exclude or limit our liability for:

(i)    Death or personal injury caused by our negligence;

(ii)   Fraud or fraudulent misrepresentation;

(iii)  Any breach of the terms implied by the Consumer Rights Act;

(iv)  Defective products under the Consumer Protection Act 1987.

We may include links from time to time from our website to other internet sites. We have no control over the content of such sites and disclaim any liability in respect of your use of such sites.

Subject to the above, our total liability to you in respect of any claim by you arising out of or in connection with the provision (or the failure to provide) the Goods shall be limited to the value of the goods supplied.

Every provision of this clause excluding or limiting liability shall be construed separately, applying and surviving even if for any reason any of these provisions is held inapplicable or unenforceable in any circumstances, and shall remain in force notwithstanding the expiry or termination of this Agreement.

If you have any queries about these terms and conditions, or any other aspect of our website, or you have a complaint, you can email us at hello@lilollo.com or write to us at Lil’ollo Ltd, PO BOX 10508, LEICESTER, LE21 4DY.

We shall respond to any communication received by us as quickly as we can.

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.