a) Exercising your right to change your mind (Consumer Agreements Regulations 2013).
If you are a consumer, you have a legal right to cancel a Agreement within 14 days and claim a refund. These rights, under the Consumer Agreements Regulations 2013, are explained in more detail in these terms. Advice about your legal right to cancel the Agreement is available from your local Citizens’ Advice Bureau or Trading Standards office.
b) The right to return Goods within 14 days in accordance with the Consumer Agreements Regulations 2013 does not affect your legal rights in relation to faulty or misdescribed Goods.
c) When you don’t have the right to change your mind. The cancellation right referred to above does not apply in the case of:
(i) any food or drink Goods which have short expiry time limits;
(ii) sealed audio or sealed video recordings, once these Goods are unsealed after you receive them;
(iii) any Goods which become mixed inseparably with other items after their delivery;
(iv) any personalised Goods.
(v) any digital products for download or received over email
d) Your right to cancel an Agreement under 9(b) above starts from the date on which we e-mail you to confirm our acceptance of your order, which is when the Agreement between us is formed. Your deadline for cancelling the Agreement then depends on what you have ordered and how it is delivered, as set out in the table below:
(e) To cancel an Agreement, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form below and send it to us by e-mail. If you use this method we will e-mail you to confirm we have received your cancellation. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
Please email the following information to us at hello@lil’ollo.com, or via post to Lil’ollo LTD, PO BOX 10508, LEICESTER, LE21 4DY if you wish to cancel:
To: Lil’ollo Ltd
I/We [*] hereby give notice that I/We [*] cancel my/our [*] Agreement of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
© Crown copyright 2013.
(f) If you cancel your Agreement we will:
(i) Refund you the price you paid for the Goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(ii) Refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).
(ii) Make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(1) If you have received the item of Goods and we have not offered to collect it from you: 14 days after the day on which we receive the item of Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the item of Goods back to us. For information about how to return a Product to us, see condition 9(i) below;
(2) If you have not received the item of Goods or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Agreement.
(g) If you have returned the Goods to us under this condition 9 because they are faulty or misdescribed, we will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
(h) We will refund you on the credit card or debit card used by you to pay.
(i) If an item of Goods has been delivered to you before you decide to cancel your Agreement:
(i) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Agreement. You can send it back to us at Lil’ollo LTD, PO BOX 10508, LEICESTER, LE21 4DY, unless the Goods are faulty or not as described, you will be responsible for the cost of returning the Goods to us. If the Goods cannot be returned by post, we estimate that if you use the carrier which delivered the Goods to you, these costs should not exceed the sums we charged you for delivery.
(j) Because you are a consumer, we are under a legal duty to supply Goods that are in conformity with this Agreement. As a consumer, you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this condition 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.